In general, you can visit www.neratel.com.sg without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
Some of our Web pages utilize "cookies" so that we can better serve you with more tailored information when you return to our site. Cookies are identifiers which a Web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.
To protect your privacy, we have adopted the following principles:
1. We do not sell personal information to anyone.
2. We will only share personal information with others as stated in this policy, unless we give you additional notice or ask for your permission.
We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under law, to cooperate with regulators or law enforcement authorities, to perform necessary credit checks or collect or report debts owed to us, to protect our rights or property, or upon reasonable request by a unit trust in which you have chosen to invest.
3. Whenever we collect personal information from you, we will reference this policy or otherwise explain to you how we intend to use that information.
We use personal information in ways that are compatible with the purposes for which we originally requested it. For example, we will use the information you give us to process your requests and transactions, or to provide you with additional information about products and services. To do so, we may share personal information with an agent or affiliate.
We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may interest you. To serve you better, we may combine information you give us on the Web or through other channels.
4. We will protect the confidentiality of any personal information you share with us.
When we share personal information with an agent or affiliate, we protect that personal information with a strict confidentiality agreement. Companies that we hire to provide support services or act as our agent must conform to our privacy standards.
NeraTel corporate policies require that employees with access to confidential customer information may not use or disclose the information except for business use. All employees are required to safeguard such information, as specified in their confidentiality agreements with NeraTel.
On occasion we may assist a company that is not affiliated with NeraTel in providing or offering a product or service to you. In such circumstances, marketing materials will include instructions on how you can request not to receive those communications in the future. In all cases your personal information is protected by a strict confidentiality agreement. We do not allow any non-affiliated company to retain your personal information longer than necessary to provide the product, service, or information, unless you affirmatively grant us permission to do so.
Thank you for your support of these policies and of NeraTel.